KotoHospitality

Privacy Policy

KOTO KYOTO Privacy Policy

At KOTO KYOTO (hereinafter referred to as "we", "us", or "our"), our philosophy is to "Enhance Life through Human connections." In line with this belief, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and accommodation services.

1. Information We Collect

We collect personal information fairly and lawfully to provide you with the best possible hospitality. This may include:

  • Full name, home address, phone number, and email address.
  • Passport information (mandatory under Japanese law for foreign nationals who do not have a registered address in Japan).
  • Payment information (e.g., credit card details).
  • Accommodation history, special requests, and preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Managing your reservations and providing accommodation services.
  • Responding to your inquiries and requests.
  • Improving our services and tailoring your KOTO experience.
  • Creating and maintaining the guest registry as required by Japanese law.
  • Sending promotional materials or newsletters (only if you have opted in).

3. Disclosure to Third Parties

We will not share your personal information with third parties except under the following circumstances:

  • With your explicit consent.
  • When required by law or requested by government authorities.
  • When sharing is necessary with our trusted service providers (such as booking systems like CloudBeds or payment gateways) solely to fulfill the services requested by you.

4. Data Security

We implement strict and appropriate security measures to prevent unauthorized access, loss, destruction, or alteration of your personal information.

5. Contact Us

If you have any questions or requests regarding the disclosure, correction, or deletion of your personal data, please contact us at: